A ping test can help you diagnose connection issues.
The F2 menu also displays a ping to the servers ingame.
To perform a ping test hold down your windows key and press the R. Type in CMD and hit enter. This will open cmd prompt (a black box). Carefully type the following without the quotes, being sure to add the spaces and periods "ping 199.122.7.1" You should get a bunch of data back from the Utherverse server.
Ping Results Based on Geographic Location:
| Location | Normal | Slow |
|---|---|---|
| North America | <100ms | >150ms |
| Europe | <150ms | >225ms |
|
Australia |
<250ms | >400ms |
| Asia | <300ms | >400ms |
| South America | <200ms | >325ms |
| Africa | <350ms | >450ms |
If your results have a lot of asterixis, timeout messages and/or very slow ping results you should contact your Internet Service Provider and see if they can help you.
If you are asked to send the ping and tracert information to tech support you can use this ulitity instead:
http://www.utherverse.com/downloads/Support%20Tools/trace.zip
And attach this to a ticket to tech support
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| Support Divisions | ||
|---|---|---|
| World Operations - Customer Support - Technical Support | ||
| Tech Support Pages | ||
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AMD Driver Issues - Utherverse Cache - Firewall - Installation - Minimum Requirements - Patch Notes - Permissions - Resetting Avatar - Settings - Startpoints |